Since I’m on a major Seth Godin kick these days, I thought I’d share some thoughts on a blog post he wrote called Upstream and Downstream. It suggests companies and individuals not be confined by the parameters of just what it is they do or make. It discusses all the important things that happen BEFORE the service or product is made, and what happens AFTER – and how getting involved with the upstream and the downstream can drastically improve the results of, well, the little thing you’re doing in the middle…creating your widget.
We’ve been doing a lot more upstream and downstream projects for our clients lately, and frankly we love it. Why? It creates a better outcome for everyone when a creative agency gets a seat at the planning, execution and after-market table. Instead of just churning out ads for products or services at the time the product is ready for market, we get to provide our client value in the upstream by providing a unique marketing perspective early on – about what tweaks and enhancements they can do to that product or service to help help it sell better BEFORE it goes to market. Our upstream projects include product naming, experiential input (such as interior spaces, event planning, team training), package design, usability, new product formulations, and more.
And downstream is just as exciting. We have been asked to execute strategies to keep consumers engaged with product once it is sold, to cross-sell related merchandise, to create loyalty programs to keep them coming back for more, and to create digital and social communities where consumers can interact with other users.
What are you doing to take advantage of opportunities in the upstream or downstream of your business? Let me know by commenting to this blog, and you will be entered to win Seth Godin’s new book Linchpin which I will give away when I get back from vacation later in August.


